01. HI! I WAS WONDERING ABOUT YOUR RETURNS POLICY?
Thanks for asking!
Our returns policy is pretty straightforward. We ask that any item you wish to return is returned within 14 days of the date shown on the dispatch note. Additionally, the item/items must have all tags attached. Unfortunately, we won’t be able to accept any items which:
- Have been worn
- Washed or otherwise used
- Have any makeup-transfer or are otherwise stained
- Have the hygiene seal removed (swimwear)
02. HOW LONG DO I HAVE TO RETURN AN ITEM?
For our UK & ROI customers, you have up to 14 days from the date on the dispatch note to return an item. If you are an international customers, you can return your item/items within 28 days of receiving it. Return all items in their original packaging, please!
03. WHAT ARE THE SHIPPING COSTS?
Returning an item is really simple!
Just follow the steps below:
1. Re-package the item in its original packaging or in a secure, waterproof package with all labels and tags still attached.
2. Cover your address label if your re-using the original package with the return the address.
Make sure you keep your certificate of postage safe! This will be your proof of return. 3. Return the package only using Post Office counters, so you are able to obtain a proof of postage.
Nine Mile Clothing,
125 Buspace Studios
04. WHAT IS THE PROCESS OF DELIVERING MY ITEM(S)?
Once your order is completed, you will receive a confirmation email with your order number and details . Once your order has been shipped from our warehouse, we’ll email you a link with your tracking information. Please note, delivery notifications emails are provided by the carrier.
05. CAN YOU DELIVER TO A DIFFERENT ADDRESS?
Yes! It’s super simple.
When filling out your billing address simply un-tick the box that says ‘Deliver to same address’. You will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.
Please note that this must be done at the time of order completion.